Swindon Pet Sitting is committed to protecting the privacy and security of your personal information and we will always treat you and your data with the respect you deserve.
This Privacy Notice covers how we collect, use, store and disclose the data that you supply to us and your rights about data that we hold about you. It applies to current and past clients.
The information we collect about you
Personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We collect, store, and use the following categories of personal information about you:
1. Contact Details
Title / Name / Address (including postcode)
Landline and/or mobile telephone numbers
2. Animal Details
Name / Breed / Age / DOB
Microchip number / Insurance details / Vets Details
Flea / Wormed / Early Boosters Date
3. Appointment History
A history of the appointments carried out for you by us, including invoices and details of payments
The date we first recorded your information
How the information is collected
In most cases, we collect personal information directly from you (the data subject). Sometimes, it is provided by a third-party, e.g. someone acting on your behalf.
The information is usually collected over social media, the phone, by email, or from an enquiry form you submit via our website.
How the information is stored
The information identified above (except payment card information) is stored in our accounting software and may also be stored in email records.
Payment card information is keyed directly into our card reader and is not written down or stored electronically by Swindon Pet Sitting.
When we will use your personal information
We need most of the information identified above in order to deliver services to you and operate our business. We may use your personal information to pursue other associated legitimate interests of our own or those of third parties (provided your interests and fundamental rights do not override those interests). Failure to provide your personal information is likely to make it impossible for us to do business with you.
IMPORTANT NOTE: We do not expect our recording and storing of your personal data to have any significant or adverse impact on you. We are happy to explain to you in person the ways in which your data will be used and to answer any specific questions you may have about this. In circumstances where we send unsolicited information to you (e.g. marketing of offers or new products/services), this is carefully restricted and monitored, to ensure that you do not feel bombarded with marketing or overwhelmed by it. It is in both Swindon Pet Sitting’s and your interest to keep this marketing to a level where you find it helpful rather than intrusive. If you ask us not to send you this information, we will not do so.
When we will pass your personal information on to others
We sometimes need to share your personal information with third-parties, for example
• businesses/organisations that support us in running Swindon Pet Sitting (e.g. accountant, IT support provider)
In circumstances where we need to pass client data to a third-party, these third-parties will have confirmed that they will use the data responsibly and only for the agreed purpose, in line with our GDPR policies and practices.
What we will NOT do with your personal information
We do not use the data in ways that you might not reasonably expect. For example, we never pass data on to third parties for their marketing purposes
Access to your information and changes/corrections
You have the right to request a copy of the information that we hold about you.
If you would like a copy of some or all of your personal information, please contact in any of the ways listed at the end of this document.
We rely on you to inform us of any changes to your personal data. As soon as we are told of any changes or corrections, we update our records accordingly.
Using our website
Cookies are text files placed on your computer when you visit our website, to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website, to compile statistical reports on the website activity and to enhance the user experience. For further information, visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
How to contact us
You can contact us in any of the following ways:
• by email: firstname.lastname@example.org
• via our website: www.swindonpetsitting.co.uk